Terms of Services

MetroIQ provides small business owners and independent contractors with a dedicated phone number to forward unanswered calls. An AI Assistant answers these calls, converses with the caller to capture project details and contact information, and transmits a lead summary to the user via SMS and an online dashboard.

• Accurate Information: You agree to provide accurate, current, and complete information during registration and to keep your business descriptions and lead-qualification questions updated.
• Call Forwarding: You are solely responsible for configuring call forwarding with your telephone carrier to route missed calls to your dedicated MetroIQ number. MetroIQ is not responsible for any carrier fees or technical disruptions caused by your phone provider.
• Lawful Use: You agree not to use the Service for any fraudulent, illegal, or unauthorized purposes, or to violate any local laws regarding data privacy and call recording.

MetroIQ offers three distinct subscription packages to fit your business needs:

• Monthly Plan: Billed every 30 days.
• Quarterly Plan: Billed every 3 months.
• Yearly Plan: Billed every 12 months.

All subscription plans are billed in advance on a recurring basis and are non-refundable.

You have full control over your subscription and can cancel your plan at any time through your online portal dashboard.

• Finish Your Term: When you cancel, you will not receive a prorated refund for the remaining days of your current billing cycle. Instead, your account will remain fully active and your AI Assistant will continue to handle calls until the end of your current paid term (the end of your current month, quarter, or year).
• Automatic Renewal: To avoid being charged for the next billing cycle, you must submit your cancellation request before your automatic renewal date. At the end of the term, your account will downgrade, and call forwarding to your MetroIQ line will cease.

• Lead Data: To provide the Service, our AI logs and stores the text summaries, call details, and contact info of your callers.
• Caller Recognition: MetroIQ tracks caller history across interactions so the AI can recognize repeat callers and offer a seamless customer experience.
• Data Security: We protect your customer data using industry-standard security measures, as detailed in our Privacy Policy.

MetroIQ builds and maintains a highly reliable AI system, but we cannot guarantee that every call will be flawlessly transcribed or that no network drops will occur. MetroIQ is provided on an "as-is" and "as-available" basis. MetroIQ shall not be liable for any lost revenue, missed jobs, or indirect damages resulting from a technical outage, carrier forwarding failure, or an inaccurate AI response.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you via the email address associated with your account or through a prominent notice on our website. Continued use of the service after changes take effect constitutes acceptance of the new Terms.

If you have any questions regarding these Terms or need assistance cancelling your account, please contact us at: halle@metroiq.city.